If you still have some non answered questions contact us at [email protected], We´ll be pleased to help you!
Product
Play
Shipping and payment
<
>
What is playloop?
Playloop is a gamepad that attaches to your smartphone turning it into a retro portable video game video console.
How does it work?
Playloop communicates with your smartphone via USB. In order to enjoy your favorite video games you will need both your Playloop and one of our compatible emulators. Open the emulator app, select the game, connect your Playloop and start play! If you do not know what an emulator is, how to open the games or where to get them, you´ll find all the info on the “Play” tab.
Which phones are compatible?
We have worked hard so it is compatible with most Android phones. You will need an Android smartphone, with microUSB or USB-C connection and a connection socket centered at the bottom of the terminal. It also must have USB OTG support to allow communication via USB. If you do not know if your phone has this option, we recommend that you download OTG Checker from PlayStore. It will only take you a minute. The fitting dimensions come from 68 to 84mm wide and it is compatible with protective covers up to 2mm in height from the screen. Unfortunately, we do not support iPhone at the moment, Apple has very restrictive policies regarding emulators. We are currently working on our own app and looking for the way to open the door to this ecosystem in the future.
How does it attach to my smartphone?
Playloop includes a lateral opening system with an inner spring. It also includes on the sides a material, nano suction tape, which acts like a suction cup and guarantees an optimal grip when gaming
any special care?
Playloop is ready for you to take it wherever you want. Naturally, you must have some considerations with it. Immerse and splashing it with water (or any type of liquid), exposing it to high temperatures and dropping it from a considerable height are some examples of things that may irreversibly damage it. If you treat it with care you will not have any problem.
does it have battery?
Playloop works with the power it gets from your phone via usb, it does not have an internal battery. We have designed Playloop to consume very low energy, so you will hardly notice the consumption in comparison with using your smartphone separately.
where and how is it manufactured?
Playloop is designed and manufactured in Spain. We entirely manufacture each of the pieces using FDM3D printing technology. This has been one of the most revolutionary technologies of recent years, and we support it. In addition to providing a special character to the final result, this technique allows us to offer a sustainable and controlled production. Each unit is reviewed and tested, individually by us.
What kind of warranties does it hold?
The warranties of the product are accepted, in a totally legal way, to that stipulated in the current regulations of each country.
My phone has otg connection but it does not recognize playloop
Some phones that have built-in OTG connectivity have this option disabled from factory. You will have to activate it manually in the options menu, search and activate it.
how i start playing?
To play you simply need to follow these steps:
Open the emulator of your favorite console. We encourage you to use one of those we recommend.
Select the game.
Connect your Playloop.
Play.
what is an emulator?
An emulator is a software that allows you to run games or programs on a system for was not originally programmed to run them. In the case of a smartphone an emulator is an app that executes the different processes that a Game Boy, Super Nintendo, etc. would do to run a game. It is, literally, as if you had the complete video console inside your phone with the advantage that you can carry that and all you want.
which emulators should i use? where can i find them?
At the moment we work with third-party emulators, we do not have our own app, but we have made a list including all the emulators certified by us so that the experience is plug and play. You will find it in the section “How it works?” These emulators can be found in the Android PlayStore. We are working on our own app so that the integration is the best possible, in the future you will have more news!
using other emulators
We guarantee plug and play compatibility with the list you can find in the “How it works?” section. Anyway, Playloop is a gamepad, and you can use it with other emulators without problems, as long as they have support for external controllers. In some of them, you will probably have to map the controls one by one. It will only take you a few extra minutes.
where do i get games from?
Games are the legal property of companies that create and distribute them. See Sega, Nintendo, Atari, etcetera. We are not legal licensees and therefore we do not have any distribution nor sale permits or rights to them. To be able to play them legally you must own a license, that is, you may bought the game at some point. For licensed games legality of downloading ROM depends on your country. In some you may need to have original copy of the game. In some others it may not be legal at all to download ROMs from internet. We are not responsible for anything in this regard.
The emulators, despite of the great debate that comes upon them, are legal at present since they are code property of the programmer or the company which has designed it.
what is a rom?
A rom, in the field of video games, is the file that contains the game itself and that the video game console emulator can read. For example, if you have a NES emulator and you want to play Contra, you will need to have theContra ROM for NES for example.
the game screen gets partially cut with my playloop attached
Each phone has different dimensions and, although Playloop is designed to offer a homogeneous experience, your phone may not adapt properly and the screen may be “cut off”. In this case, all the emulators we recommend have the option to adjust the size of the game screen, so you only have to enter the options menu and adjust it to the extend you want.
where do you deliver?
The countries we are currently delivering to are:
Spain
United States
Canada
EU member countries
Mexico
Brazil
Argentina
If your country is not among the list, please contact us at [email protected] as we will be adding more in the coming weeks.
estimated delivery dates
Delivery times depends on each country. We ship our products from Madrid, Spain. Shipping times are calculated from delivery date. You´ll find it on the pre-order page as well as estimated shipping times.
shipping costs
You´ll find it on the pre-order page as well as estimated shipping times. Shipping cost varies depending on the country and area. It is not the same to ship to the United States than to Portugal, we ship from Spain. Keep in mind that your country may charge additionally custom fees (which we do not assume responsibility for). We always declare the real value of the merchandise to minimize problems that may arise. We recommend that you become well informed about the legal situation in your country.
return policies
ACCORDING TO WHAT IS PROVIDED BY THE LAW, RETURNS WILL BE ADMITTED, AS LONG AS THE PRODUCT IS IN THE SAME DELIVERY CONDITION (UNDERSTANDING THE MOMENT IN WHICH PLAYLOOP DEPOSITS THE GOODS TO THE CARRIER), WITHIN 14 CALENDAR DAYS OF THE PURCHASE DAY. PURCHASE EXPENSES WILL BE PAID AS WELL AS SHIPPING IN CASE OF NOT BEING AN URGENT DELIVERY. THE FULL RETURN COSTS WILL BE CHARGED TO YOU AND THE REFUND WILL BE MADE ONCE WE RECEIVE THE MERCHANDISE AND AFTER HAVING CARRIED OUT THE RELEVANT INSPECTION. IT IS RECOMMENDED TO CARRY OUT THE RETURN SHIPPING IN A CERTIFIABLE WAY TO ENSURE THAT THE PRODUCT ARRIVES AT ITS DESTINATION AND THERE IS NO MISPLACEMENT.
payment methods
You can pay with debit or credit card as well as PayPal.